UPDATE: May 12th, 2015
Adobe releases Flash version 18.104.22.168 with fixes to this problem. Go to Adobe’s website to get the latest version.
UPDATE: April 16th, 2015
We applied a patch on our side to prevent the issues of garbled sound. Essentially, we turned off the automatic sample-rate checking for audio. Apparently, Adobe has recognized this issue and has put in a bug-report for the Flash Player. Currently, our patch is working and users should not have to rollback their Flash versions (latest version 22.214.171.124 should work!). Let us know if you still continue with problems.
April 15th, 2015
We have had numerous reports, and confirmed it with our own computers, that the latest version of Flash released yesterday, version 126.96.36.199, is causing problems for some playing back streaming video. Symptoms include garbled sound; digital distortion; and/or video speeds up and slows down, then stops and restarts. We have witnessed this problem on Windows 7 and 8, Firefox and Chrome. However, there are reports to us that this has happened on Safari, Opera (Linux), etc.
If you think you are experiencing these problems, and everything worked on your computer a few days ago; first let’s check what version of Flash have. Click this link: What Version of Flash do I have?
How to fix the problem? The current “fix” is to uninstall the latest version of Flash and reinstall the prior one, 188.8.131.52. This is not our favorite approach, but as of today (4/15) this is the only option. We continue to investigate a better solution.
The full instructions are here from Adobe: Install a Previous Version of Flash
We understand its tricky and appreciate your patience. Here are our simplified instructions.
- First, download and execute the Flash Uninstaller.
- Windows Scroll down to “1. Download the uninstaller for Flash Player” and click on the bullet “uninstaller” link and follow instructions.
- Mac Scroll down to “2. Run the uninstaller applicable to your Mac OS version” and click on the link for your appropriate Mac version. Follow uninstall instructions.
- Install previous version of Flash. Last good version was 184.108.40.206
- Click here Archived Flash Player versions
- Scroll down to the Flash Player Archives section
- Choose the link to Flash Player 220.127.116.11 (235.98 MB)
- This will download a compressed zip file to your computer. Use any unzip program on your computer to decompress to a local folder.
- There will be a file to install version 18.104.22.168 for both Windows and Mac in the list.
- Windows: execute (double-click) on flashplayer17_0r0_134_win.msi for Firefox/Chrome plugins, or flashplayer17_0r0_134_winax.msi for IE. Follow instructions.
- Mac: install the DMG file as you would normally install any application in Mac O/S. flashplayer17_0r0_134_mac.dmg or flashplayer17_0r0_134_mac_pkg.dmg to extract a PKG package (double-click PKG to install)
- For Chrome users, you have one more step. Chrome uses its own embedded version of Flash. You have to turn off that “plugin” and tell Chrome to use the one you just installed.
- In Chrome, type “chrome://plugins” into the address bar. This will bring up the Plugins configuration page on your computer.
- Click on “+Details” in the upper right corner to expand plugin details.
- Scroll down until you see the “Adobe Flash Player” (Shockwave Flash) in the list. You should see two files. “Disable” the one pointing to location “…\pepflashplayer.dll”
- “Enable” the one pointing to location “…\NPSWF32_xxxx.dll”
- Close and restart Chrome.
Some notes: uninstalling and reinstalling will require you to close down all your browsers and restart them.
Please contact us for any assistance. email@example.com